Customer Service

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Customer Service:

An organization is as good as its people and at BookOtrip we understand it by heart. Putting customers’ concerns first is hallmark of our work ethics that shows across departments. And our customer support department beautifully represents this ethic. From the moment a customer lands on our portal to booking a ticket/package and after; we provide seamless support to him/her.

Courtesy is the key:

Apart from resolution of concerns, courteous behavior is what a customer seeks from an executive. At BookOtrip we treat our customers courteously. Yes, they may not be seeing us in person but it reflects in the choice of words and tone.

Customer Query Helpdesk:

Every great vacation starts with an idea. From the moment you think of a vacation to deciding on a destination to booking your trip and after, we have a dedicated helpdesk to answer any travel related questions to help your idea turn into a vacation.

Expert Knowledge:

At BookOtrip we have a team of Trip Experts to help you with your queries. Whether you are looking for a business trip, a family vacation or a romantic escape, our experts can help you with your every query.

Complaint Handling:

Despite best efforts, sometimes things may go wrong due to situations beyond our control. If such a situation arises, our customer support team recognizes the problem and takes actions to resolve it.

Count on Us:

At BookOtrip we try to make your travel an enjoyable experience and ready to help you with your travel needs. With our negotiated airfares on more than 650 airlines and countless properties worldwide, we make sure you get nothing but the best.

We like to hear from you:

If you are satisfied with our services, we want to hear from you, if not, share with us, as customers’ feedback could be great learning experiences for us.

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